I agree with the CIO of British Telecom

Just read an an excellent CIO article, Web 2.0 for the Suits: One Visionary's Take, which ends with JP Rangaswami's Credo (from his Confused of Calcutta blog)

• I believe that it is only a matter of time before enterprise software consists of only four types of application: publishing, search, fulfillment and conversation. I believe that weaknesses and corruptions in our own thinking about digital rights and intellectual property rights will have the effect of slowing down or sometimes even blocking this from happening.
  
  
• I believe we keep building layers of lock-in that prevent information from flowing freely, and that we have a lot to learn about the right thing to do in this respect. I believe identity and presence and authentication and permissioning are in some ways the new battlegrounds, where the freedom of information flow will be fought for, and bitterly at that.
  
  
• I believe that we do live in an age of information overload, and that we have to find ways of simplifying our access to the information; of assessing the quality of the information; of having better tools to visualize the information, to enrich and improve it, of passing the information on.
  
  
• I believe that Moore's Law and Metcalfe's Law and Gilder's Law have created an environment where it is finally possible to demonstrate the value of information technology in simple terms rather than by complex inferences and abstract arguments.
  
  
• I believe that simplicity and convenience are important, and that we have to learn to respect human time.
  
  
• I believe we need to discuss these things and find ways of getting them right. And I have a fervent hope that through this blog, I can keep the conversations going and learn from them.